Privacy Policy



Privacy Policy

Last updated: 01 November 2025

1. Introduction

Welcome to Somatic Wellness (“we”, “our”, “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit somaticwellness.in or use our yoga, wellness, or therapy services (collectively, “Services”).

By accessing our Site or booking a service, you consent to the collection and use of your information as described in this Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our Services:

  • Personal Information: Name, contact number, email address, and billing information provided during appointment booking.
  • Health Information: Any health conditions, injuries, or preferences you voluntarily share to help us tailor your session appropriately. This data is treated as strictly confidential.
  • Booking and Service Data: Details about your appointments, session type, date, and preferences.
  • Automatically Collected Data: Technical details such as IP address, browser type, and access times collected through cookies and analytics tools to improve our website performance.

3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

  • Scheduling and managing appointments and sessions.
  • Communicating confirmations, reminders, or rescheduling updates.
  • Processing payments securely through third-party gateways.
  • Personalizing your experience based on your health profile or preferences.
  • Complying with legal and regulatory requirements under Indian law.

4. Consent for Health Information

By booking a service or providing wellness-related information, you explicitly consent to our processing of such sensitive data for the purpose of delivering the requested session. You may withdraw your consent at any time by contacting us, though this may limit our ability to provide services safely.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and maintain service records. Health-related notes are stored confidentially and deleted upon your written request or after a defined retention period.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic. You can modify your browser settings to disable cookies; however, some features of the Site may not function properly.

7. Information Sharing

We do not sell, rent, or trade your personal data. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or scheduling sessions — under strict confidentiality agreements.
  • Legal Compliance: When required by law, government authorities, or court orders under applicable Indian regulations.
  • Business Transfers: In case of a merger, acquisition, or restructuring, user data may be transferred under equivalent privacy protections.

8. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information. Despite our efforts, no online system is entirely secure, and you acknowledge this inherent risk when using our Site or Services.

9. Your Rights

As a client, you have the right to:

  • Access, correct, or request deletion of your personal data.
  • Withdraw consent for processing sensitive health data.
  • Request information about how your data is used or shared.

To exercise these rights, please contact us at somaticsyoga@gmail.com.

10. Third-Party Links

Our Site may contain links to other websites or payment gateways. We are not responsible for their privacy practices. We encourage you to read the privacy statements of those external sites before sharing personal data.

11. Policy for Children

Our Services are intended for adults (18+). If a minor participates under supervision, we require parental or guardian consent. We do not knowingly collect data from children under 13 years of age.

12. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices or legal obligations. The “Last updated” date will indicate the most recent revision.

13. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we maintain a grievance redressal process:

Grievance Officer:
Name: Hina Sampat
Email: somaticsyoga@gmail.com
We acknowledge all grievances within 48 hours and aim to resolve them within 30 days.

14. Contact Us

For questions or concerns regarding this Privacy Policy or data practices, please contact us at:
Email: somaticsyoga@gmail.com